Arrange Financials - Paperless Billing FAQ

Benefits:

Eliminate mailed copies of premium notices or automatic payment notices
Receive email notification, with a link to your account, the moment your notice is available for viewing
View electronic copies of notices at any time
View up to 30 months of notices
Quickly pay your bill online or enroll in automatic payments, if not already enrolled

Frequently Asked Questions (FAQ):

Sign Up:

Q.	How do I sign up?
A.	If not already enrolled during new business account set up, you can sign up for paperless billing at any time during the policy period by selecting the *Sign Up for Paperless Billing* button on the Account Summary screen. If you choose to enroll your billing account in Automatic Payments, you will also automatically be enrolled in Paperless Billing. All applicable installment fees still apply when your account is enrolled in paperless billing.

How do I sign up?

If not already enrolled during new business account set up, you can sign up for paperless billing at any time during the policy period by selecting the Sign Up for Paperless Billing button on the Account Summary screen. If you choose to enroll your billing account in Automatic Payments, you will also automatically be enrolled in Paperless Billing. All applicable installment fees still apply when your account is enrolled in paperless billing.

Q.	When does paperless billing become active on my account?
A.	You will receive a confirmation email after your transaction has been processed. Please allow one business day for your account to be changed to paperless billing.

Process:

Q.	When will I be notified that my paperless notice is available?
A.	If you opt for paperless billing, you will receive a paperless billing notification email approximately 20 days prior to the premium due date at the email address provided during the sign-up process.

Q.	How do I view paperless notices?
A.	Paperless notices can be viewed by clicking on the link provided in the email notification and selecting *View Notice* on the Account Summary screen.

Q.	How do I pay the paperless bill online or enroll in automatic payments, if not already enrolled?
A.	To make a payment or enroll in automatic payments, select either **Pay Now or Setup Automatic Payments** on the Account Summary screen. For questions about the automatic payments process, please refer to the Automatic Payments FAQ.

Q.	Which notices can I receive electronically?
A.	The notices included in the paperless billing option are the account payer's copy of the premium notice and the automatic payment notice. You may still receive paper notices if required by state law. In addition, cancellation notices will still be mailed to all required parties.

Q.	How can I stop paperless billing?
A.	You may stop paperless billing at any time by clicking on the *Paperless Billing* link on the Manage Preferences menu. Clients with accounts newly enrolled in automatic payments have agreed to the paperless delivery of their billing notices. In order to stop paperless billing, another payment option must be selected. Depending on when you stop the paperless billing option, you may not receive a mailed copy of your notice for the next billing cycle and will need to view your next notice online after you receive your final paperless billing email notification. All subsequent notices will be mailed.

How can I stop paperless billing?

You may stop paperless billing at any time by clicking on the Paperless Billing link on the Manage Preferences menu. Clients with accounts newly enrolled in automatic payments have agreed to the paperless delivery of their billing notices. In order to stop paperless billing, another payment option must be selected. Depending on when you stop the paperless billing option, you may not receive a mailed copy of your notice for the next billing cycle and will need to view your next notice online after you receive your final paperless billing email notification. All subsequent notices will be mailed.

Q.	Is this Paperless Billing option available for Your Way Pay™ policies?
A.	No. While the Your Way Pay option does notify the policyholder when their reporting is due, this is a separate process from our standard paperless billing option. This payment option is available at new business or renewal. Please contact your agent if you wish to have a policy issued on Your Way Pay.

Email Management:

Q.	What happens if the paperless billing email notification is returned as undeliverable?
A.	It is your responsibility to maintain your email address so it is active and capable of receiving emails. This includes monitoring your spam-blocking software and filters so you are able to receive our emails. In the event that an email notification is returned as undeliverable, a notice will be mailed to you indicating we have experienced a problem with the email address or email service provider. However, you are still responsible for making your payment or having funds available for automatic payment by the due date. The account will remain on the paperless billing option; however, you should check the validity of your paperless billing email address.

What happens if the paperless billing email notification is returned as undeliverable?

It is your responsibility to maintain your email address so it is active and capable of receiving emails. This includes monitoring your spam-blocking software and filters so you are able to receive our emails.

In the event that an email notification is returned as undeliverable, a notice will be mailed to you indicating we have experienced a problem with the email address or email service provider. However, you are still responsible for making your payment or having funds available for automatic payment by the due date. The account will remain on the paperless billing option; however, you should check the validity of your paperless billing email address.

Q.	How do I change my email address for paperless billing?
A.	Your paperless billing email address can be changed by clicking on the *Paperless Billing* link on the *Manage Preferences* menu. This change will update the email address used for the paperless billing process and only applies to the paperless billing notifications generated for this account.

Q.	How do I change my Profile email address for billing activity notifications?
A.	Although you may have selected the same email address for the paperless billing option and for your online profile, please note that these emails are used for different purposes and have to be maintained separately. To change the email address for your online profile, select the *My Profile* link on the homepage, then select *Update Contact Information*.