Arrange Financials - Manage Preferences FAQ

Frequently Asked Questions (FAQ):

Paperless Billing:

Q.	Why is it beneficial to sign up for the paperless billing option?
A.	Paperless billing eliminates the mailed copies of premium notices or automatic payment notices and allows you to receive an email notification the moment your notice is available for viewing. View the Paperless Billing FAQ for more details about this option.

Automatic Payments:

Q.	Why is it beneficial to enroll in automatic payments?
A.	The automatic payments program allows you to have your premium paid automatically via EFT or credit/debit card. You won't have to worry about initiating a manual payment. Also, with the automatic payment via EFT option, you can save on installment fees. View the Automatic Payments FAQs for more details about this program. Savings vary by state.

Retained Financial Information:

Q.	How do I modify or delete retained financial data on my account for non-automatic payments?
A.	You can modify or delete your financial data for non-automatic payments through the *Retained Financial Information* option. This screen will display all of your retained data (one set of financial data can be retained on your account per payment type, which includes EFT - electronic check, credit/debit card, and/or ATM debit card). You can choose to update or delete any of the retained data by selecting the appropriate financial data type and then either *Update* or *Delete Retained Information* button.

How do I modify or delete retained financial data on my account for non-automatic payments?

You can modify or delete your financial data for non-automatic payments through the Retained Financial Information option. This screen will display all of your retained data (one set of financial data can be retained on your account per payment type, which includes EFT - electronic check, credit/debit card, and/or ATM debit card). You can choose to update or delete any of the retained data by selecting the appropriate financial data type and then either Update or Delete Retained Information button.

Q.	How many different sets of financial data can be retained on my account?
A.	You can retain one set of financial data per payment type (EFT - electronic check, credit/debit card, and ATM debit card) for nonrecurring payments.

Q.	How do I modify the financial data on my account for my automatic payments?
A.	You can modify your financial data for your automatic payments through the *Automatic Payments* option by selecting the *Update* button.

Billing Activity Email:

Q.	How do I receive billing activity email notifications on my billing account?
A.	You can receive email notifications of your billing account activity by selecting *Billing Activity Email* and choosing the option for email notifications. Your profile email will be used for billing activity notifications, including issuance of cancellation, reinstatement, and outstanding balance due notices. To receive email notifications for your premium notice or automatic payment notice, you will need to sign up for the paperless billing option.

How do I receive billing activity email notifications on my billing account?

You can receive email notifications of your billing account activity by selecting Billing Activity Email and choosing the option for email notifications. Your profile email will be used for billing activity notifications, including issuance of cancellation, reinstatement, and outstanding balance due notices. To receive email notifications for your premium notice or automatic payment notice, you will need to sign up for the paperless billing option.

Q.	How do I receive billing activity email notifications on my other billing accounts?
A.	You can receive email notifications about your other billing accounts by clicking on *Back to Home, and selecting Update Billing Preferences* under My Profile and choosing the option for email notifications for each account. To receive email notifications for your premium notice or automatic payment notice, you will need to sign up for the paperless billing option.

Q.	Can I use the same email address for the billing account activity email and paperless billing email?
A.	Yes, you can use the same email address. However, these email addresses are used for different purposes and have to be maintained separately. View the Paperless Billing FAQ for details about the paperless option including information about the paperless billing email.

Q.	What happens if a billing activity email notification is returned as undeliverable?
A.	It is your responsibility to maintain your email address so it is active and capable of receiving our emails. This includes monitoring your spam-blocking software and filters. In the event that a billing activity email notification is returned as undeliverable, paper copies of applicable notices will be mailed to you. If you receive a paper copy of a notice but not an email notification, please check the accuracy of your profile email address.

What happens if a billing activity email notification is returned as undeliverable?

It is your responsibility to maintain your email address so it is active and capable of receiving our emails. This includes monitoring your spam-blocking software and filters. In the event that a billing activity email notification is returned as undeliverable, paper copies of applicable notices will be mailed to you. If you receive a paper copy of a notice but not an email notification, please check the accuracy of your profile email address.